Contact Specialist

Are you passionate about helping others, solving problems, and making a positive first impression? East Central Energy (ECE) is seeking a dedicated Contact Specialist to join our Member Services team. In this role, you’ll deliver exceptional customer service, provide support, and build strong relationships with our members. If you're friendly, detail-oriented, and thrive in a fast-paced environment, we encourage you to apply today and be part of your local co-op!

Why You’ll Love Working at ECE

• Values-Driven Culture: Built on Respect, Integrity, Courage, and Humility, we foster innovation, accountability, and empowered decision-making to help you succeed. 
• Competitive Pay: Starting hourly wage of $27.00. 
• Outstanding Benefits: 100% employer-paid medical with employer contributions to an HSA, dental, vision, STD, LTD and more—including tuition reimbursement and employee assistance programs. 
• Future-Ready: Build your financial security with a 401(k)-plan featuring up to a 10% employer contribution. 
• Rest and Renewal: Recharge with 22 days of PTO and ten paid holidays. 
• Community Focused: Be part of a cooperative that actively supports local initiatives and strengthens the communities we serve.

A Day in the Life

• Member support across channels: Respond to member inquiries by phone, in person, email, online chat, and in writing. Verify and update account information, document communications, follow up on member service and collection processes, resolve billing concerns, and establish payment arrangements for delinquent accounts. Determine deposit requirements and connect members to community resources such as energy assistance agencies and county programs.
• Service reliability and connectivity: Enter power interruptions and troubleshoot internet and voice issues related to fiber connectivity.
• Program promotion: Promote and support ECE Fiber and voice, Auto Pay, Budget program, Operation Round-Up, and Caring Members.
• Cash handling and reporting: Process payments, balance the cash drawer daily, manage events for member and employee notifications, maintain work queues for timely follow up, and generate maintenance reports.

What You’ll Need

• Education & Experience: High school diploma plus a minimum of two years of customer service experience, or a combination of education and experience.
• Skills: Excellent communication skills with the ability to be on the phone for extended periods. Able to remain calm under pressure, focusing on active listening and providing solutions. Comfortable using Microsoft 365 and standard business systems for communication, data entry, and task tracking. Troubleshoot basic internet and voice service issues with confidence and accuracy. Demonstrates empathy and professionalism in all interactions, maintains confidentiality, and adapts quickly to changing situations.
  
  Additional Details
• Schedule: Onsite, Monday through Friday, 8:30 a.m. to 5:00 p.m., at the Braham, MN Headquarters building.
• Hybrid Option: This position may offer a hybrid work arrangement after a training period.
• Equal Opportunity Employer: ECE embraces diversity and is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and value the unique perspectives and experiences they bring.
  

Click here to apply by 3:30 p.m. on Wednesday, October 15, to start your journey with East Central Energy!